This Policy explains how a customer may cancel an eligible order or custom project, report a digital-delivery or service problem, request a remedy, and escalate a complaint. It distinguishes ready-made digital templates from commissioned creative and development services because they cannot be cancelled or returned in the same way.
1. How to submit a request
Send a cancellation, delivery issue, refund request, or complaint using the contact information at the end of this Policy. Include your full name, the email used for the transaction, order or invoice number, product or project name, date of purchase, a clear description of the issue, relevant screenshots or files that do not expose passwords or full payment-card information, and the resolution you are requesting.
The inquiry form supplied with this website only displays an on-screen confirmation and does not transmit or store its entries. Do not rely on that demonstration form to deliver a cancellation or complaint. Use an actually connected communication channel and keep a copy of what you send.
2. When a request is received
A request is treated as received when it reaches an active business communication channel controlled by RINGO DUA CORP and contains enough information to identify the order or project. Sending a message does not by itself guarantee a refund or stop work that has already become technically or contractually committed, but we will take reasonable steps to avoid unnecessary further work after a clear cancellation is received.
3. Ready-made digital template orders
Before delivery or access
If a template order has not been accepted, delivered, downloaded, or otherwise made accessible, the purchaser may request cancellation. If cancellation can be completed before fulfillment and no fraud or payment reversal issue requires a different process, the amount received for that product will be returned to the original payment method.
After delivery, download, or access
Because source files and other digital content cannot be physically returned and access cannot always be revoked, a completed digital-template purchase is generally final after the files are delivered, downloaded, or made accessible, to the extent permitted by law. This rule prevents a purchaser from retaining usable copies while reversing the license fee. It does not eliminate remedies for a product that is materially defective, inaccessible, materially different from its description, unlawfully supplied, or otherwise subject to a mandatory right.
Duplicate and unauthorized transactions
Report an accidental duplicate order promptly and do not download or use the duplicate license. If records confirm a true duplicate for the same purchaser and permitted website, we will ordinarily reverse the duplicate charge. Report suspected unauthorized use of a payment method promptly so transaction records can be preserved and the payment provider’s process can be followed.
4. Digital delivery problems
If a valid download link does not arrive, access fails, an archive is corrupted, or listed files are missing, contact us with the order information and technical details. We may verify payment, resend access, replace the archive, provide the missing file, or offer another reasonable method of delivery. A temporary delivery problem that can be corrected within a reasonable time does not automatically require cancellation, but it does not limit a remedy required by law.
Compatibility concerns are evaluated against the requirements disclosed before purchase. A refund is not ordinarily available merely because the purchaser lacks the listed software, platform account, technical skill, or supported environment. If the product description materially misstated a required platform or file format, that may qualify for correction, replacement, or refund.
5. Template defects and requested remedies
A defect report should identify the file, page, expected behavior, actual behavior, browser or platform version, and steps to reproduce the issue. We may request a screenshot or screen recording that does not disclose confidential information. Depending on the issue and applicable law, an appropriate remedy may be corrected files, replacement access, setup guidance, a partial refund, or a full refund.
A change in preference, later discovery of another product, inability to obtain a desired business result, or modification by the purchaser or a third party is not by itself a product defect. Problems caused by unsupported applications, altered source files, expired third-party subscriptions, or platform changes occurring after the stated compatibility period may require separate paid work.
6. Custom services before a contract is formed
An inquiry, conversation, estimate, or unaccepted proposal can be discontinued at any time. It does not reserve schedule capacity and does not require payment unless a separate paid discovery service was expressly accepted. If money was received by mistake before a contract was formed and no authorized work or non-cancellable cost was incurred, it will be returned.
7. Cancelling custom services after acceptance
A customer may request cancellation of a custom project in writing. The effective date is the date a clear cancellation reaches the designated communication channel. Unless the project agreement provides a more favorable rule, the customer remains responsible for:
- work completed through the effective cancellation date;
- approved work in progress reasonably performed against the agreed schedule;
- third-party costs the customer approved and that cannot reasonably be cancelled or recovered;
- any scheduling or commencement fee expressly identified as non-refundable before payment, except where law or our breach requires otherwise; and
- taxes or processing consequences that applicable law places on the transaction.
After those amounts are calculated, any unearned balance will be returned. We will provide a reasonable accounting on request. We will not characterize an undisclosed fee as non-refundable after payment.
8. Cancellation by RINGO DUA CORP
We may cancel or terminate a custom project for material nonpayment, unlawful instructions, credible fraud or security risk, repeated failure to provide required materials or approvals, abuse, infringement concerns, or another material breach that is not cured after reasonable notice when cure is appropriate. We may also cancel if an unexpected incapacity or event outside reasonable control makes completion impracticable.
If we cancel without customer breach, we will return amounts allocated to work not performed and deliver paid, usable work in progress when lawful and practical. If cancellation follows customer breach, the accounting will include completed work, approved commitments, and other amounts permitted by the agreement and law.
9. Paused and inactive projects
If customer content, access, feedback, payment, or approval is late, work and delivery dates may pause. We will provide reasonable notice of the missing item and likely scheduling effect. A materially inactive project may be archived under the proposal. Restarting may require a revised schedule and a reasonable restart fee if re-onboarding or technical updates are needed. Archiving is not used to avoid delivering work already fully paid and ready for delivery.
10. Scope changes are not cancellations
A request to add pages, functions, formats, review rounds, integrations, or a substantially different design direction is a change request. We will identify the expected price and schedule effect before undertaking material out-of-scope work. A customer may reject the change and continue with the original scope where still practical, or may cancel under the applicable cancellation terms.
11. Review rounds and dissatisfaction
Subjective creative disagreement is first addressed through the review rounds included in the project scope. The customer should consolidate feedback, identify the approved decision-maker, and explain which agreed objective is not being met. We will correct work that materially departs from the approved scope. A request to restart from a different creative direction after approval may be additional work.
12. Complaint handling process
We use the following standard process:
- Intake. We record the issue, relevant order or project, requested outcome, and supporting information.
- Acknowledgment. We aim to acknowledge a complete complaint within two business days. This is a service target, not a waiver of any shorter legal deadline.
- Review. We review product records, scope documents, communications, delivery evidence, and relevant technical information.
- Clarification. We may ask a focused question or request a safe reproduction step if the issue cannot be assessed from the supplied information.
- Response. We aim to provide a substantive response within ten business days. A complex technical, payment, fraud, or third-party issue may take longer; if so, we will provide a status update and reasonable expected date.
- Resolution. Where appropriate, the outcome may include explanation, correction, replacement, re-performance, additional delivery, credit, partial refund, full refund, project closure, or another lawful remedy.
13. Escalation and appeal
If you disagree with the initial response, reply within 30 days, identify the part you dispute, and provide any new information. A second review will be performed by a person able to reconsider the proposed resolution where practical. We aim to answer an appeal within ten business days after receiving enough information.
This internal process does not prevent a consumer from contacting a payment provider, consumer-protection authority, privacy authority, small-claims court, or other lawful forum. We ask that chargebacks not be used to obtain both a refund and continued use of digital files. We may provide truthful transaction, delivery, license, and communication records to a payment provider or authority.
14. Refund method and timing
An approved refund is ordinarily issued to the original payment method. We aim to initiate it within five business days after approval. The payment provider or financial institution may require additional time, commonly up to ten business days or longer depending on method, region, fraud review, holidays, or banking systems. We do not control the date a financial institution posts the credit.
If the original method cannot accept a refund, an alternative lawful method may require identity or account verification. We will not ask for a full payment-card number through ordinary email.
15. Partial refunds and credits
A partial refund may be appropriate when part of a divisible product or service was correctly delivered and another material part was not, when the customer accepts incomplete delivery at a reduced price, or when the parties agree to settle a documented issue. Store credit will not replace a refund the customer is legally entitled to receive unless the customer freely agrees.
16. Files and licenses after refund or cancellation
If a digital-template purchase is fully refunded, the associated license ends and the purchaser must stop using and distributing the files and delete retained copies, except records that must be preserved by law. If a custom project is cancelled, rights in paid deliverables and work in progress follow the project agreement and cancellation accounting. Unpaid source files, rejected concepts, and internal tools are not transferred.
17. No retaliation
RINGO DUA CORP will not retaliate against a person for making a good-faith complaint, requesting a lawful remedy, exercising a privacy right, reporting a security issue responsibly, or contacting a regulator. This does not prevent proportionate action against fraud, threats, harassment, abusive conduct, or knowingly false claims.
18. Records and privacy
We may retain complaint, cancellation, delivery, payment, and resolution records for contract administration, fraud prevention, accounting, legal compliance, and dispute resolution. Personal information in those records is handled under the Privacy Policy. Only provide information relevant to the matter.
19. Policy changes
We may revise this Policy for future orders to reflect service, platform, or legal changes. The revised version will show a new “Last updated” date. A revision does not retroactively reduce rights in a completed order or signed agreement unless law permits and the affected parties agree.
20. Contact
Use the details below for a cancellation, delivery issue, remedy request, or complaint. State “Cancellation,” “Delivery Issue,” or “Complaint” at the beginning of the message and include the order or invoice number where available.